FerryWEB Technologies LLC is a computer technology company offering software, hardware, cloud services, networking equipment, firewalls, servers, video gaming consoles, electronics, cameras, and surveillance products. We also provide consulting and technical support services to consumers, businesses, educational institutions, government agencies, and nonprofit organizations.
General Information
What types of products and services do you offer?
We provide a wide range of technology products, including gaming, electronics, firewalls & security, security cameras, computers, laptops, accessories, software licenses, IT security solutions, and networking equipment. Our services include cloud solutions, IT consulting, software licensing, and technical support.
Where is FerryWEB Technologies LLC based?
FerryWEB Technologies LLC is incorporated in the United States and serves customers in North America, South and Central America, Africa, some part of Europe and the Middle East.
Do you have a physical store location?
We operate as an online store and do not have a physical retail location. All orders are processed through our website, and we offer fast and reliable shipping to various regions.
How do I contact customer support?
You can contact our support team through our website's contact page and by email. At the moment we do not offer phone support.
For urgent issues, we recommend reaching out through our support ticket system for faster assistance.
What are your business hours?
Our website operates 24/7 for placing orders. Customer support is available during business hours, Monday through Friday, except on holidays. Specific support hours may vary based on service requests. Our business hours are 8:30 AM to 5:00 PM Mountain Time for the US and 9:00 AM to 4:00 PM GMT for Ghana.
Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for businesses, educational institutions, and government agencies. For bulk orders, you can contact us directly to receive a customized quote.
How do I stay updated on new products and offers?
You can subscribe to our newsletter, follow us on social media, or regularly check our website for the latest product releases, promotions, and special discounts.
Do you have a reseller or partnership program?
We do not have a formal reseller program, but we work with resellers in certain cases through co-sell arrangements and other partnership opportunities. If you are interested in collaborating with us, please contact our sales team for more information.
Can I request a product that is not listed on your website?
Yes, if you are looking for a specific product that is not listed on our store, you can reach out to us, and we will check availability or provide recommendations for alternative options.
Account & Security
Do I need an account to place an order?
Yes, all users must create an account to place an order. Having an account allows you to track orders, manage your details, and access exclusive offers.
How do I create an account?
To create an account, click on 'Log In' at the top right of our website. Then, select 'I'm new here' and complete the registration form with your details. After submitting the form, you will receive a verification link via email. Click the link to verify your account and complete the registration process.
How do I reset my password?
Click on 'Forgot Password' on the login page, enter your registered email, and follow the instructions in the email to reset your password.
Can I update my email address or account details?
You can update your account details, such as your name and contact information, by logging into your account and navigating to the Account Settings or Profile section.
However, your email address cannot be changed once registered. If you need to update your email, please contact us for assistance.
How many accounts can I have?
Each user is allowed only one account. If an account is permanently suspended, the user cannot create a new account.
Is my personal information secure on your website?
Yes, we use industry-standard security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Do you store my payment details?
No, we do not store your payment details. Payments are processed securely through our third-party payment providers, Stripe and Klarna.
How do I delete my account?
To delete your account, please contact our customer support team with your request. Account deletion is permanent and cannot be undone.
How do I subscribe or unsubscribe from emails?
You can manage your email preferences in your account settings or click the 'Unsubscribe' link at the bottom of any promotional email.
Do you offer two-factor authentication for account security?
Currently, we do not offer two-factor authentication. However, we recommend using a strong password to secure your account.
Orders and Payments
How do I place an order?
To place an order, browse our store at store.ferrywebsupport.tech, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your billing address, shipping address and payment details, then confirm your order.
What payment methods do you accept?
We accept major credit and debit cards powered by Stripe. Additionally, Klarna is available for eligible purchases, subject to Klarna’s approval.
Businesses also have the option to pay via ACH or Wire Transfer. All available payment methods will be displayed at checkout.
Do you offer financing or installment payments?
We currently do not offer financing or installment payment options. All orders must be paid in full at the time of purchase.
Is my payment information secure?
Yes, we use industry-standard encryption and security protocols to ensure your payment information remains secure.
How can I modify or cancel my order?
Orders cannot be modified after placement. If you need to cancel an order, please contact us as soon as possible. Cancellations are only possible before the order has been processed.
Do you charge sales tax?
Sales tax is applied where required by law and is calculated at checkout based on your shipping address.
Do you accept back orders or pre-orders?
Unfortunately we do not accept back orders for out of stock products. However, we are constantly updating our inventory. Items in which a back order or pre-order is available will be clearly identified.
Can I place an order without creating an account?
No, all customers must create an account to place an order. Guest checkout is not available.
Do you offer purchase orders for businesses or government agencies?
Yes, we accept purchase orders from eligible businesses and government agencies. Please contact our sales team for approval and processing details.
How do I get an invoice for my order?
Once your order is confirmed, an invoice will be sent to your registered email. You can also download your invoice by logging into your account and navigating to your order history.
Shipping & Delivery
What shipping carriers do you use?
We offer a standard shipping option for all orders. Our trusted carriers include FedEx, UPS, USPS, and DHL. The available shipping method will be displayed at checkout.
How long does shipping take?
Shipping times vary based on the destination and selected shipping method. Estimated delivery times will be provided at checkout.
Do you offer expedited shipping options?
Yes, expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we offer international shipping to select countries. Availability and shipping costs vary by location. If you need assistance, please contact our customer support team for more information.
How much does shipping cost?
The majority of our products qualify for free shipping with our standard shipping option. For expedited shipping, costs are calculated based on the destination, order weight, and selected shipping method and will be displayed at checkout.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also find the tracking number in your account under Order Details or Order History. Use this number to track your shipment through the carrier’s website.
What should I do if my package is delayed?
If your package is delayed, please check the tracking information provided. If the delay is significant, contact the shipping carrier or our support team for assistance.
What happens if my order is lost or damaged during shipping?
If your order is lost or arrives damaged, please contact our support team immediately so we can assist you with a resolution.
Can I change my shipping address after placing an order?
Due to fraud prevention measures, shipping addresses cannot be changed after an order is placed. Please ensure the accuracy of your shipping details before completing your purchase.
Do you offer in-store pickup or local delivery?
Currently, we do not offer in-store pickup or local delivery. All orders are shipped directly to your specified address.
Returns & Refunds
What is your return policy?
We accept returns within the specified return period, provided the item is in its original condition and packaging. Some products may have different return policies based on manufacturer guidelines.
How do I request a return or exchange?
To request a return or exchange, contact our customer support team with your order details. We will provide instructions on how to proceed.
How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are typically processed within 5-10 business days. The time it takes for the refund to reflect in your account depends on your payment provider.
Are there any restocking fees?
We do not charge restocking fees for returns. However, returned items must meet our return policy requirements to be eligible for a refund or exchange.
What items are non-returnable?
Non-returnable items include software, digital products, and consumables such as printer toners, ink cartridges, and batteries. Additionally, items like CD/DVD media, physical copies of software, gift cards, scratch cards, product keys, and activation keys cannot be returned. Products that have been used, damaged, or are not in their original packaging are also ineligible for return.
Can I return an opened product?
No, opened products are not eligible for return. All returns must be in their original, unopened packaging with all accessories included.
How do I return a defective product?
If you receive a defective product, contact customer support immediately. We will guide you through the return or warranty claim process, depending on the manufacturer’s policy.
Do I need to pay for return shipping?
Return shipping costs are the customer's responsibility. We will provide specific details when processing your return request.
What should I do if I received the wrong item?
If you received an incorrect item, contact our support team with your order details. We will arrange for a replacement or provide further instructions.
Can I return a product if I change my mind?
Returns for buyer’s remorse may be accepted based on our return policy. In this case, items may be subject to restocking fees or may not be eligible for return. Contact support for details.
Licenses & Software
How do I receive my software license key?
Your software license key will be delivered via email after your order is processed. You can also find it in your account under the 'My Licenses' section.
How long does it take to receive a license after purchase?
Most software licenses are delivered instantly or within a few hours. Some licenses may require manual processing and can take up to 24-48 hours.
What should I do if my license key isn’t working?
If your license key is not working, ensure that you have entered it correctly. If the issue persists, contact our support team for assistance.
Are your software licenses permanent or subscription-based?
We offer both permanent (lifetime) and subscription-based licenses, depending on the software. The license type will be specified in the product description.
Can I transfer my license to another device?
License transfer eligibility depends on the software provider’s terms. Some licenses allow activation on multiple devices, while others are restricted to a single machine.
Do you offer bulk licensing for businesses and organizations?
Yes, we offer bulk licensing options for businesses, schools, and organizations. You can request for a quotation or contact our sales team for pricing and volume discounts.
How do I renew my software subscription?
Subscription-based licenses can be renewed through your account or by purchasing a renewal from our store. Some licenses may auto-renew, depending on the software provider.
Can I upgrade my software license?
Some software licenses offer upgrade options. If available, you can upgrade by purchasing the appropriate license upgrade or contacting support for guidance.
What happens if I lose my license key?
If you lose your license key, you can retrieve it from your account under the 'My Licenses' section. If you need further assistance, contact customer support.
Do you offer installation support for software purchases?
Yes, we provide installation support for software purchases. Contact our technical support team if you need assistance with installation or activation.
Product Information & Warranty
Are your products new, refurbished, or open-box?
We offer new, refurbished, and open-box products. The condition of each product is clearly stated in the product description.
Do your products come with a warranty?
Yes, most of our products come with a manufacturer warranty. Warranty details are provided in the product description.
How do I claim a warranty?
Warranty claims should be processed directly through the manufacturer. If you need assistance, contact our support team for guidance.
What should I do if my product stops working?
If your product stops working, check the warranty coverage and contact the manufacturer for support. If additional assistance is needed, you can reach out to our support team.
Are manufacturer warranties included with my purchase?
Yes, most new products include a manufacturer warranty. The warranty duration and coverage vary by product and manufacturer.
Can I extend the warranty on my product?
Some products are eligible for extended warranties. If available, extended warranty options will be listed on the product page or can be purchased separately.
Do you provide technical support for the products you sell?
Yes, we provide technical support for certain products within our coverage, based on our authorized partnerships with manufacturers and brands. For some products, technical support is exclusively handled by the manufacturer. If you require assistance, our support team can help determine the appropriate support channel.
How do I check product compatibility before purchasing?
Product specifications, compatibility details, and system requirements are listed on each product page. If you need further clarification, contact our support team before purchasing.
Can I request a product demo or additional specifications?
We provide detailed specifications on our website. If you need additional information, contact us, and we will assist you with any available resources.
Do your products include user manuals or setup guides?
Most products include a user manual or setup guide. Digital copies may also be available on the manufacturer’s website.
Promotions & Discounts
Do you offer discounts for bulk orders?
Yes, we provide bulk order discounts for businesses, organizations, and education. Contact our sales team for pricing and eligibility details.
How do I apply a promo code?
You can apply a promo code at checkout by entering it in the 'Have a coupon? Enter it here' field. The discount will be applied before completing your purchase.
Can I use multiple promo codes on one order?
No, only one promo code can be used per order. Discounts cannot be combined unless stated otherwise.
Do you have a loyalty or rewards program?
At this time, we do not have a loyalty or rewards program. However, we may offer special promotions and discounts to returning customers.
Do you offer student, military, or nonprofit discounts?
Yes, we offer discounts for eligible students, military personnel, and nonprofit organizations. Contact us with valid documentation to verify eligibility.
How often do you run promotions or sales?
We offer promotions and sales periodically throughout the year. Subscribe to our newsletter or check our website for the latest offers.
Can I request a price match if I find a lower price elsewhere?
We do not currently offer price matching. However, we strive to provide competitive pricing and promotions on our products.
Are discounts available for resellers?
We do not have a reseller program, but we work with resellers in certain cases through co-sell arrangements. Contact us to discuss potential opportunities.
Do you offer referral discounts?
At this time, we do not have a referral discount program. However, we may offer promotions for referrals in the future.
Where can I find the latest deals and special offers?
You can find our latest deals and special offers on our website or by subscribing to our newsletter for exclusive promotions.
Technical Support
Do you offer technical support for purchased products?
We provide technical support for select products based on our authorized relationship with the manufacturer. For some products, technical support is handled exclusively by the manufacturer. Contact us to determine the available support options.
How can I troubleshoot product issues?
We recommend checking the product manual, manufacturer’s website, or our support resources for troubleshooting steps. If you need further assistance, you can contact our support team.
Can you assist with software installation?
Yes, we provide software installation assistance for select products. Some software may require manufacturer support for activation or troubleshooting.
Do you provide setup guides for hardware purchases?
Yes, setup guides are included with most hardware purchases. If additional assistance is needed, you can refer to the manufacturer’s support page or contact us.
How do I contact support for product-related issues?
You can contact our support team via email at support@ferrywebsupport.tech or through our website. You can also raise a ticket using our support platform.
For manufacturer-supported products, we recommend reaching out to the manufacturer directly.
Do you offer remote support services?
We offer remote support for certain software and hardware setup issues. Contact our support team for eligibility and service details.
What should I do if my product arrives defective?
If you receive a defective product, contact our support team immediately. We will provide instructions on returning the item or seeking warranty service.
Can I get replacement parts for my product?
Replacement parts may be available depending on the product and manufacturer. Contact us to check availability and ordering options.
Do you offer extended support plans?
Extended support plans may be available for select products. Contact us for details on coverage options and pricing.
Is there a warranty on technical support services?
Our technical support services are provided as a courtesy and do not include a warranty. However, manufacturer warranties may cover support for certain products.